Thursday, October 18, 2007

Tivoli's October "Valuable Support Info" E-mail

Are you subscribing to IBM/Tivoli's Valuable Support Information E-mail? If not take the time to subscribe because the links, notices, and information are worth the few minutes it takes. For those of you not subscribing yet here it is in its entirety.

Welcome to the IBM Tivoli Storage Manager (TSM) technical support information update. This communication is designed to help you derive maximum value from your TSM software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are sure that you will find answers to many of your questions. This month's mailing has five main sections:

  1. Frequently Encountered Situations and FAQs
  2. News & Technical Flashes
  3. Recent & Important Downloads
  4. Upcoming Events & Live Technical Trainings
  5. Problem-Solving Resources on our web site
You are receiving this notification because you are one of the IBM Tivoli Storage Manager customers, who have called for technical support in the past year.

To Unsubscribe: Please reply to this email and change the Subject field to 'unsubscribe.'
To Subscribe: Please reply to this email and change the Subject field to 'subscribe.'

Frequently Encountered Situations and FAQs

Title: TSM Journal Based Backup FAQ

Title: Library fails with ANR8840E and ANR8418E

Title: Replacing a damaged primary storage pool volume

Title: Windows 2003 Volume Shadow Copy Service (VSS) Hotfixes for Systemstate Backup

Title: IBM Tivoli Storage Manager Administration Center Requirements

Title: Overview - Tivoli Storage Manager Supported Operating Systems

Title: Upgrade Instructions - Tivoli Storage Manager (TSM) 5.2 to 5.4 or 5.2 to 5.3 Link:

Title: MustGather: Read First for Tivoli Storage Manager Products

Title: Guideline For Selecting The Appropriate IBM Tape Device Driver for Windows 2000

Title: IBM Ultrium Generation 4 (LTO-4) drive and drive encryption support

News & Technical Flashes

Title: URGENT Actions Required: Changes to Daylight Saving Time will affect IBM Tivoli Storage Manager Administrative Interfaces

Title: Backupsets should not be used to store Data Protection client or API client data

Title: Data loss may occur on TSM 5.4 servers when performing off-site reclamation of a copy storage pool and active-data pools are defined

Title: Two security vulnerabilities exist in the IBM Tivoli Storage Manager (TSM) client

Title: Featured Documents for Tivoli Storage Manager
Link: & Important Downloads

Title: Tivoli APAR notification page

Title: Recommended TSM Client and Server Fixes

Upcoming Events & Live Technical Trainings

Tivoli's Support Technical Exchange web seminars allows you to participate in live discussions on topics such as deployment, trouble-shooting tips, common issues, problem solving resources and other Support and Services recommendations.

To see the connection information for these seminars, as well as ALL Tivoli products just use the main link below.


Mark your calendars: Here are the current listings for the FREE seminars though December, 2007

10/18/07 TSM Backup Considerations with Nseries
10/23/07 Overview, setup, and usage of NDMP operations
10/23/07 Understanding TSM HSM for Windows

11/06/07 LVSA / Open File Support
11/15/07 Tivoli Storage Manager Update
11/15/07 Ask the Experts call in session: TSM devices for Windows
11/20/07 Installing the Integrated Solutions Console (ISC) and Administration Center
11/29/07 Tuning Disk for use with Tivoli Storage Manager (TSM)

12/06/07 Exploiting Disk Technology with Tivoli Storage Manager

Help us choose future topics for our calls!
If you have ideas for a future discussion topics for TSM or to report problems with viewing content, please send feedback to:

Problem-Solving Resources Online

Visit the IBM Tivoli Storage Manager product support page
Link: IBM Education Assistant for TSM

Short, task-based audio and visual presentations on pertinent topics.

Free IBM Support Assistant product plug-in for TSM A desktop tool to aid in your TSM administration.

Self help support info for new Tivoli Storage Manager Administrators

Complimentary TSM Concepts Poster & Complimentary Online Self-Paced Training Classes

Participate in the and ADSM/L forums:

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