Tivoli's October "Valuable Support Info" E-mail

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Welcome to the IBM Tivoli Storage Manager (TSM) technical support information update. This communication is designed to help you derive maximum value from your TSM software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are sure that you will find answers to many of your questions. This month's mailing has five main sections:

1. Frequently Encountered Situations and FAQs
2. News & Technical Flashes
3. Recent & Important Downloads
4. Upcoming Events & Live Technical Trainings
5. Problem-Solving Resources on our web site

You are receiving this notification because you are one of the IBM Tivoli Storage Manager customers, who have called for technical support in the past year.

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Frequently Encountered Situations and FAQs

Title: TSM Journal Based Backup FAQ
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21155524

Title: Library fails with ANR8840E and ANR8418E
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21218357

Title: Replacing a damaged primary storage pool volume
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21219227

Title: Windows 2003 Volume Shadow Copy Service (VSS) Hotfixes for Systemstate Backup
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21242128

Title: IBM Tivoli Storage Manager Administration Center Requirements
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21195062

Title: Overview - Tivoli Storage Manager Supported Operating Systems
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21243309

Title: Upgrade Instructions - Tivoli Storage Manager (TSM) 5.2 to 5.4 or 5.2 to 5.3 Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21251665

Title: MustGather: Read First for Tivoli Storage Manager Products
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21263547

Title: Guideline For Selecting The Appropriate IBM Tape Device Driver for Windows 2000
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21268024

Title: IBM Ultrium Generation 4 (LTO-4) drive and drive encryption support
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg27009625

News & Technical Flashes

Title: URGENT Actions Required: Changes to Daylight Saving Time will affect IBM Tivoli Storage Manager Administrative Interfaces
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21254129

Title: Backupsets should not be used to store Data Protection client or API client data
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21268040

Title: Data loss may occur on TSM 5.4 servers when performing off-site reclamation of a copy storage pool and active-data pools are defined
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21268228

Title: Two security vulnerabilities exist in the IBM Tivoli Storage Manager (TSM) client
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21268775

Title: Featured Documents for Tivoli Storage Manager
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg27009872Recent & Important Downloads

Title: Tivoli APAR notification page
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21177831

Title: Recommended TSM Client and Server Fixes
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21247179

Upcoming Events & Live Technical Trainings

Tivoli's Support Technical Exchange web seminars allows you to participate in live discussions on topics such as deployment, trouble-shooting tips, common issues, problem solving resources and other Support and Services recommendations.

To see the connection information for these seminars, as well as ALL Tivoli products just use the main link below.

Link: http://www.ibm.com/software/sysmgmt/products/support/supp_tech_exch.html

Mark your calendars: Here are the current listings for the FREE seminars though December, 2007

10/18/07 TSM Backup Considerations with Nseries
10/23/07 Overview, setup, and usage of NDMP operations
10/23/07 Understanding TSM HSM for Windows

11/06/07 LVSA / Open File Support
11/15/07 Tivoli Storage Manager Update
11/15/07 Ask the Experts call in session: TSM devices for Windows
11/20/07 Installing the Integrated Solutions Console (ISC) and Administration Center
11/29/07 Tuning Disk for use with Tivoli Storage Manager (TSM)

12/06/07 Exploiting Disk Technology with Tivoli Storage Manager

Help us choose future topics for our calls!
If you have ideas for a future discussion topics for TSM or to report problems with viewing content, please send feedback to: isstte@us.ibm.com

Problem-Solving Resources Online

Visit the IBM Tivoli Storage Manager product support page
Link: http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.html IBM Education Assistant for TSM

Short, task-based audio and visual presentations on pertinent topics.
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21236711

Free IBM Support Assistant product plug-in for TSM A desktop tool to aid in your TSM administration.
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg24009958

Self help support info for new Tivoli Storage Manager Administrators
Link: http://www-1.ibm.com/support/docview.wss?rs=663&uid=swg21212718

Complimentary TSM Concepts Poster & Complimentary Online Self-Paced Training Classes
Link: http://www.ibm.com/support/docview.wss?rs=663&uid=swg21217663

Participate in the ADSM.org and ADSM/L forums:
Link: http://www.adsm.org